At Valer Leathers, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted. By placing an order at https://valerleathers.com/, you agree to the terms outlined below.

Eligibility for Returns

Products must be returned within 7 days of delivery. To qualify for a return, items must be unused, unworn, and in their original condition with all tags, packaging, and accessories intact. Items that show signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

Customized or made-to-order leather products are non-refundable unless defective. Clearance or discounted items may not be eligible for return unless there is a manufacturing defect. Products damaged due to misuse, improper care, or customer negligence are not eligible for return.

Return Process

To request a return, customers must email info@valerleathers.com with their order number, reason for return, and clear photos of the product if applicable. After review and approval, return instructions will be provided. Customers are responsible for return shipping costs unless the product received was defective or incorrect.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7 to 10 business days. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size or style, please contact us. Exchanges are subject to product availability and approval. If the requested item is unavailable, a refund may be issued instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@valerleathers.com with supporting photos. We will arrange a replacement or refund as appropriate.

Contact Information

For any questions regarding returns or refunds, please contact us:
Email: info@valerleathers.com
Website: https://valerleathers.com/